www.conferencemeeting.com

Support

Welcome to the general support page. Here, you will find a wealth of information conceived in order to assist you in using the service and understanding the ways it can be used to be profitable to your organization. As long as your system meets the minimal requirements and that your firewall is configured correctly, Marratech should work perfectly.

Minimal System Requirements

In order to get the best results from this solution, you need to ensure that your system meets the following minimal requirements…

OS	Mac	Windows	Linux
Processor	G4, 1Ghz	Pentium III, 1Ghz
RAM	512 MB
Display	Video supporting at least 1024x768, 16 bit colour depth
Video capture	Firewire Webs Cams	Most USB & PCI based Web Cams
Audio	Audio Card supporting simultaneous talk and listen (Duplex)
Os version	OS X v10.4 or higher	Windows 2000 or XP	Red Hat 9.0 / SuSE Fedora Core 2 & up
Network connection	ADSL 512/256kbps (kilobits per second) or better

Supported Hardware

Even if many devices are compatible with Marratech, the following headsets and webcams have been tested and are thus specifically recommended…

Make/Model	Type	OS
Plantronics DSP-300	USB headset	M
Plantronics .Audio 30, 40 etc.*	Analogue headset	MWL
Sennheiser MAB 15,25,30, etc.*	Analogue headset	MWL
Jabra 250**	Bluetooth headset	MW
ClearOne AccuMic II (PC) ***	Analogue talble echo cancelling microphone for conference rooms.	MWL

Make/Model	Type	Quantity	CPU load	Installation	OS
Apple iSight	Firewire	9	Low	Easy	M
Orange Micro iBot	Firewire	8	Low	Easy	M
Orange Micro iBot2	USB 2.0	9	Low	Easy	W
Unibrain Fire-i	Firewire	7	Low	Easy	M
Creative WebCam Pro eX	USB	9	Low	Easy	W
Logitech Q/Cam N/book Pro	USB	9	Low	Easy	WLM
Logitech Q/Cam Pro 4000	USB	9	Low	Easy	WL
Hauppauge WinTV*	PCI	9	Very Low	Hard	WL
Philips ToUcam Pro	USB	8	Low	Normal	WL
Philips ToUcam Pro	USB	9	Low	Easy	WL

How to install and Start

Step 1 : Install your Web caméra Web and your headset

1

Many cameras require that you insert the accompanying CD before connecting the camera. Please follow the instructions bundled with your camera.

2

Connect your headset to your computer, matching the microphone and headphone plugs carefully.

3
Marratech strongly recommends the use of a good headset. See the ''Recommended Hardware'

Hint: For conference rooms, good echo canceling microphones are also available from ClearOne and Clear MIc

Step 2 : Install the Marratech client software

1

Download the Marratech client from http://www.marratech.com/download//. Be sure you are using tha latest version ! You can now verify this by using Help menu, Update option in Marratech.

2

Run the Marratech installer program and follow the simple installation.

Step 3 : Running Marratech the first time

From the Start menu, select Programs and the Marratech Program group.

From there, choose the Marratech program icon.

The first time you use Marratech, the Startup Wizard will appear. Fill in your identity and contact information.

a) Network

Choose the internet connection speed that best matches your own. This will control the uplink speed, avoiding any overload of your network by Marratech.

b) Video

If you have a Web camera connected, this step will help you test it.

Click Preview to see a test picture of your camera. Click Source to acces the lighting ans color settings for your camera

Hint: Marratech's public servers are added by default and can be used for general testing purposes (http://emeetingportal.com/).

c) Voices settings

This step is very important, as it will affect how you are heard and how you hear others. This has a big impact on the overall user experience.

First, choose what sound devices to use. Be sure to choose the ones your headset is connected to. Normally, the output channel is called Wave and the input channel is called Microphone.

Please avoid using your Web camera's built-in microphone. It often gives unpleasant distorted sound.

Finally, set the volume level for what you hear. Marratech has automatic input volume control, meaning it will adjust your volume level for microphone automatically.

d) Recording

Simply choose a location where you wish to store your recordings on your computer.

Quick Steps to Joining a meeting

Choose Marratech from your Start Menu.
From the Viewer*, click on the appopriate server's Web site or enter the Web address manually for example : http://emeetingportal.com/.
Enter your username and password, if necessary.
Choose the appropriate Web meeting room.
Click on the join link to enter the Web meeting room.
After joining, press the camera button to let others see you.
Press and hold the microphone button to speak.
Use the File menu to open images, text files, MS Word or PowerPoint documents.
Use the pointer and marker to bring attention in the Whiteboard.
To lead others to your whiteboard page, press the Lead Page Changes button.

* Meetnow! enabled servers enable you to join meetings from your favorite Web browser like Internet Explorer, Firefox, safari and opera etc. just by clicking on a meeting room link.

Practical Tips

Join early
Joining your meeting early gives you the opportunity to test your and your colleagues volume settings, prepare the agenda and load your documents in the Whiteboard.

Voice
Some tips for better voice quality during your meeting:

Be sure you are using the right audio input and output device.
Avoid using your Web camera's built-in microphone.
Use only the microphone when you need to speak. un-press the microphone buttons at other times.
Avoid breathing in the microphone by placing it a little away from the corner of your mouth, not directly in front of your mouth.

Video
To adjust the quality of your own image, you can choose to raise your bandwidth and your image quality (Tools, Options, Video panel).

The maximum bandwidth setting is controlled by the configuration of the e-meeting room you have entered.

The image quality setting affects the sharpness of the image, higher image quality will give slower video updates, lower image quality will give a faster image.

Use the whiteboard
A picture is worth a million words ! Use the Whiteboard to explain, sketch and present. Write an agenda.

Take meeting minutes. Import pictures, Ms Word and PowerPoint documents. Cpoy/paste directly from MS Excel. Use the pointer and the marker actively to stress important information.

Hold a private discussion
Click the P next to your colleague's name to chat and talk privately to him or her.

Add your favorite server
To add a new server to the Viewer's bookmark page, simply add it to your bookmarks. To do this, switch to the Viewer by clicking on the globe button on the lower left icon. From the Slides menu, select Edit Bookmarks...

Write in an easy to remember name and the exact location of your server in the URL field. Press the Add button to add it to your list and OK to confirm.

After pressing the Refresh button in your Viewer, your new server will now appear.

Use Marratech in a conference/class room
You can easily setup any conference or class room for a group of people to participate in a Marratech e-meeting. Simply connect a speaker, an echo canceling microphone (The clear One acumic II is strongly recommended) ans a camera. Participants from all over the world can now join your meeting.